Bella Beach Properties frequently asked questions and policies regardging Gulf Shores & Orange Beach condo rentals
Before you check into one of our beautiful Gulf Shores or Orange Beach condo rentals, we ask that that you take a moment to review policies and procedures.
1) Arrival and Departure Times
Arrival time is 3:00 p.m (CST) or later. Departure time is 10:00 a.m.
Most of our properties DO NOT allow pets. Evidence of a pet in a property will result in IMMEDIATE EVICTION and forfeiture of rent.
Unless the property is located at Fort Morgan, guest check-in takes place at our office located at 25042 Perdido Beach Blvd, Orange Beach, AL 36561. Certain properties do not require a trip to our office to check-in if rental has been paid in full and executed rental agreement has been returned to our office. These properties may be accessed via a lock box at the particular property thus allowing guest to bypass the Bella Beach Properties office and head straight to the rented property.
4) Late Arrival
Guests arriving after 5:00PM, Sunday or major holidays should pick up your accommodations packet from our convenient late check-in box which is located by the front door of our office. Should you encounter any difficulty checking in after hours, please call our local number 251-981-2431 for assistance.
5) Reservation Deposit
Deposit of $400.00 for condos and $1,000.00 for homes is payable via MasterCard, VISA, AMEX, or Discover at reservation time. The Reservation Deposit is a portion of your rent and will be applied to your grand total, therefore it will NOT be refunded following your departure. Multiple Reservation Deposits are required for multiple week reservations.
Additional fees may apply if:
* Damage is done to the unit or its contents. Smoking in a non-smoking unit.
* All debris and garbage is not removed from the unit and placed in the proper receptacles.
* Dirty dishes are not cleaned, and returned to their original space.
* All keys are not returned to Bella Beach Properties (There will be a minimum $65.00 non-refundable and non-negotiable fee for each key not returned to Bella Beach Properties on departure).
* Cancellation policies are not correctly followed.
6) No Smoking
All units are non-smoking units. Evidence of smoking in a property will result in IMMEDIATE EVICTION and forfeiture of rent.
7) Unit Assignments
We reserve the right to change unit assignments. When you confirm a reservation, a unit will be assigned, however, no unit request is guaranteed. If a change becomes necessary, every attempt will be made to contact you by email and/or by telephone with a new confirmation if time permits.
8) Reservations Cancelled/ Reservations Changed
Cancellations for daily/ weekly CONDO rentals made more than 30 days prior to check in will forfeit $65.00. Cancellations made 30 days to 14 days prior to check-in will forfeit the initial deposit of $400. CONDO cancellations made within 14 days of check in for daily/ weekly will forfeit the FULL amount of the reservation.
BEACH HOME cancellations made 30 days prior to check-in will result in forfeiture of $1000 deposit. BEACH HOME cancellations made within 30 days of check-in will result in forfeiture of the FULL amount of the reservation.
*If you are a no-show or do not cancel your reservation, you will be charged the full amount of the reservation*.
NO EXCEPTIONS.CANCELLATION OR EARLY DEPARTURE DUE TO INCLEMENT WEATHER DOES NOT WARRANT ANY REFUND OF RENT OR DEPOSIT.
9) Monthly Rental Reservations
Reservations for three (3) months or longer will be given priority during the winter season. Cancellation of monthly rental reservations must be made sixty (60) days prior to arrival date. Changes that result in a shortened stay of a monthly rental reservation must be made ninety (90) days prior to arrival date.
10) Maximum Occupancy
The maximum number of guests per unit is based on the individual units’ ability to comfortably and safely accommodate our guests. If maximum occupancy is exceeded, you may be asked to vacate the property and forfeit any rental payments.
11) Minimum Stay Requirements
Most of our properties require a minimum stay of three (3) nights. Longer stays may be required during peak seasons and holidays. Four (4) night to seven (7) night minimum stays apply at some properties during peak season and holiday periods, and could include a mandatory Saturday arrival and Saturday departure.
12) Rental Payment
Full rental payment is due before or at check-in. Payment may be made by traveler’s check, money order, cashier’s check, cash, personal check, or credit card (Visa, MasterCard, or Discover) with proper identification.
13) Linen/Maid Service
Rates include housekeeping service only upon departure. Linens and bath towels are included and not to be taken from the unit. We suggest you bring beach towels. Guests will need to provide their own paper items and cleaning supplies. An initial set-up of trash liners, toilet paper and facial soap is provided. Extra items needed are the responsibility of the guest.
14) Age Requirements
No rentals will be made to singles under the age of twenty five (25) unless accompanied by a parent or guardian or special permission has been granted. Any reservation made under false pretenses will be subject to forfeiture of advance payments of rent and deposit. Further, the party will either not be permitted to check in or will be asked to vacate the unit.
15) Reservation Processing Fee
All reservations will be charged a onetime non-refundable processing fee of $35.00.
16) Hurricane Policy
No refunds will be given unless: A “Mandatory” Evacuation has been issued for the Gulf Shores/ Orange Beach area. (NO REFUNDS are issued for cancellations or early departures due to inclement weather.)
All rental properties are equipped with central air condition and heat, dishwasher, microwave, washer & dryer, and basic cable TV, unless indicated otherwise, because Bella Beach Properties are privately owned, decor, style, color schemes and inventories will vary. Furnishings are subject to change without notice. Please do not move any furnishings or kitchen items to another unit.
Every effort has been made to assure all descriptions are accurate. However, Bella Beach Properties is not responsible for changes in furnishings, equipment, or printing errors. Rates & Specials are subject to change without notice.
19) For Sale
If a rental property is for sale, the owner reserves the right to have his/ her property shown to prospective buyers. We will make every effort to schedule the showing at a convenient time. No inconvenience discount is allowed.
All rental properties prohibit the on-site parking of recreational vehicles, personal watercraft (boats, trailers, jet skis, etc.) and/or restrict the number of motorized vehicles per rental unit. Ask your reservation agent to inform you of a property’s parking regulations prior to making your reservation. There is a TWO (2) VEHICLE MAXIMUM PER UNIT in two bedroom or larger condos. You will be provided two parking passes upon arrival.
21) Good Neighbor Policy
Please observe all rules and regulations set forth by the Homeowners Association at the property. All guests are required to obey these rules.
Reported breakdown of amenities will be repaired as soon as possible. The condition of the amenities cannot be guaranteed 100% of the time.
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